19 May 2020

Remote Resiliency: Must Haves To Make Your Business More Secure

In Gartner’s 2019-2020 Top Insights for the C-Suite, analysis of near 1,000 organisations highlighted those that lost ground temporarily impacting revenue and profits after experiencing a severe crisis also found it harder to run and grow their business going forward. Moreover, ‘Fit enterprises increased their revenue at a compound annual growth rate of 5% over the past three years, compared with 3.5% for fragile enterprises.’¹

Every leader responsible for the success of an organisation will now be reviewing and updating their contingency plans within these exceptional times. Today, the impact of not reacting is far too significant. What we are witnessing first-hand is the convergence of digital, political and social change at levels not experienced in this generation.

Leading digital transformation and IT infrastructure strategies can be challenging at the best of times, so considering to go off-premise might not seem like optimal choice. However benchmarking your IT infrastructure resilience and seeking both trusted advice and support provides the opportunity to re-evaluate requirements, improve cost efficiencies and navigate to safer shores.

Business Continuity and Disaster Recovery

The Business Continuity Institute (BCI) sites the top 5 organisational functions important to the foundation of a resilient organisation as: Business Continuity; Crisis Leadership and Management, IT Disaster Recovery, Risk Management and Information Security². The resilience of critical infrastructure is the backbone of all these areas.

BCI Organizational Resilience: Perspectives from the Industry

The most comprehensive IT disaster recovery plan will comprise a back-up strategy with a fully mirrored recovery site. This should work in conjunction with periodic risk assessments, the overall objective being to safeguard mission critical operations within unplanned scenarios, whilst at the same time continuing your digital transformation and ensure business agility against changing external conditions. Successfully integrating real time data analytics and insights will also optimise risk mitigation.

With a secure and reliable data centre provider, you can alleviate many of these risks. The right colocation facility provides a safe, secure, and resilient, purpose-built environment to house your critical infrastructure, incorporating all the necessary redundancies so you can rest assured your business will remain online and operational at all times.

Ensuring Uptime and Uninterruptable Power

IP House is a Tier III data centre with multiple levels of resiliency to protect customers from unexpected downtime. Should incoming power to the facility be compromised, our UPS’ will take over the load, whilst UPS batteries and power modules are continuously monitored and maintained to ensure uptime during an outage or power event.

Our UPS’ and all critical infrastructure systems are also monitored 24/7 via Schneider Electric’s AI-enabled EcoStruxureTM IT. Internal, remote and our vendor Partner NOC Operators are always connected and have the ability to react to real-time data and analysis for optimum performance and service. Our Intelligent UPS’ have multiple component redundancy and also perform scheduled self-maintenance tests to inform of any predictive risks.

Additionally, the facility has dual redundancy A+B generators installed, designed to take the load off of the UPS’ if required. The site generators are fully maintained and serviced thoroughly throughout the year and a fuel supply contracts ensures they run at peak capacity whilst any power outages are resolved. Furthermore, Black Building Tests and Load Bank Tests are completed bi-annually to optimise the facilities resilience. Our goal is to ensure that clients’ business operations and critical infrastructure remains online and continues to function without failures.

Cooling, Network and Racks

Within the facility, infrastructure cooling systems are configured to N+1, so if a cooling unit fails there is an adequate configuration of units to continue operating at the correct efficiency. The systems are equipped with Network Integration Cards, which allow us to monitor the units via Schneider Electric’s EcoStruxure Data Centre Expert solution and all units are maintained and serviced regularly. Cooling units are also energised through ATS (automatic transfer switches), powered by dual redundant A+B feeds.

The data centre is carrier neutral with connections available from multiple carriers to a single client, depending on the levels of resiliency that they require. All network carriers have dual entry points into the facility and private rack footprints in each of the Meet Me Rooms. This allows for an A Feed from one carrier, and a completely separated B feed from another.

The facility is also designed to deliver consistent availability from incumbent power through to the racks and client equipment.  Two power distributions units (PDUs) are provided per rack, which are in turn are supplied from independent power supplies. Most servers, large switching devices and rack level equipment is supplied with dual power inputs. For equipment that is not, In-Rack ATS is offered which will convert a single power fed piece of equipment into a dual feed. This can be essential for non-redundant or standalone setups without failover configurations.

Cybersecurity and Safeguarding Remote Working

According to the FTI Consulting’s Resilience Barometer 2020 report, 90% of those surveyed believe they have cybersecurity gaps.4 IP House has spent years investing in multifaceted levels of physical security, cybersecurity protocols, advanced threat protection, endpoint protection, and remote monitoring. This combination creates a preeminent level of security. Data is protected via an in-house security operations centre, and intuitive monitoring software yields the highest quality of live data sets, rapidly identifying attack vectors and potential threats.

Utilising next-generation DCIM software means that by the time a client is aware of an issue, we are already working to resolve it. Through remote monitoring everything can be managed from an off-site location, and for organisations having to adapt rapidly whilst maintaining interconnectivity with staff, the colocation facility is ahead of the learning curve; uniquely positioned to guide new clients with technical advice, trusted partnerships and operational continuity driven by operational and service excellence.

We are propelled by innovation, equipped to provide remote hands services covering all aspects of onsite management and engineering tasks. Our customers can be safe in the knowledge that all their services, no matter how large or small, are in the hands of experienced professionals, who will act as an extension of their team, 24 hours a day, 7 days a week, 365 days a year. Within these extraordinary times of helping organisations to maintain business continuity, we can also support customers to move into the facility within a 24-hour timeframe.

Today IP House makes remote working seamless for clients. Our senior team will undertake the tasks that your engineers would have travelled here to completed, ensuring only minimal people are required on-site. We continue to facilitate digital meetings for existing clients and virtual tours for new enquiries, ensuring every  precaution possible has been taken to deliver resiliency, upon resiliency.

To help customers explore the colocation decision making process further, we have created a complementary Ebook detailing the Top 15 Points to Consider before outsourcing your IT and network assets. Download it here today.

Sean Hilliar, Co-Founder and Data Centre Manager, IP House


1 2019-2020 Annual Edition, Top Insights for the C-Suite – Gartner

2 Resilience: Perspectives from the Industry – The BCI in partnership with Sungard AS, 17th July 2019

3 Resilience Barometer 2020 – FTI Consulting, 21st January 2020